Refund Policy
Eligibility
Refunds apply to fees paid directly to Buildenginebase for a regional pipeline forecast review, period-close briefing, territory coverage walk, or forecast calibration session. This site does not sell physical goods, subscriptions, or downloadable installers.
Timeframe
Ask for a refund in writing to contact@buildenginebase.digital within fourteen days of the payment date if work has not started, or within seven days after a completed walkthrough if the written artifact was not delivered.
Full refund
A full refund is available if we cancel, if we cannot staff the agreed window, or if you cancel in writing more than five business days before the scheduled walkthrough or session and we have not begun the file read.
Partial refund
If intake and drafting have begun but the walkthrough has not occurred, we may refund fifty percent of the fee, retaining the rest for time already spent on the export. If only a deposit was taken, unused deposit after that split is returned.
Non-refundable items
Time already spent reading a pipeline file after you confirmed the export is complete is not refundable once a draft packet has been sent. Third-party room hire you arranged is outside this policy. The local tracking utility, if obtained through Veve, follows Veve’s own rules; we do not collect that payment on this site.
Process
Write to contact@buildenginebase.digital with the review name, the region name, and the payment date. We confirm in writing whether the refund is full or partial.
Processing time and method
Approved refunds are returned by the same method as the original payment within ten business days after approval, longer if a bank or card network delays the credit.
Contact for refund requests
contact@buildenginebase.digital · +16782080471 · 1506CountyLineRd Cumming Georgia(GA) 30040
Cancellation
Cancel by email. More than five business days’ notice: full refund if work has not started. Shorter notice: treated as a partial-refund case if drafting has started, or as a reschedule if we can move the window.
Rescheduling
One reschedule is allowed without fee if requested at least three business days before the walkthrough. Later changes may be treated as a new window if the original room or travel was already committed.
Deposits
A deposit, when requested to hold a walkthrough date, is applied to the fee. It is refundable under the full-refund rules above and otherwise follows the partial-refund split.
No-shows
If the client does not attend a confirmed walkthrough or calibration session and has not cancelled, the meeting portion is forfeited. The written artifact, if already prepared, is still delivered. No additional meeting is owed without a new fee.
Work already started
Once a complete export has been acknowledged and drafting has begun, the file-read portion is earned even if you later decide not to meet.
Purchased materials
We do not sell kits or printed catalogs. Printing we bring to a Cumming walkthrough is included in the fee and is not a separate refundable good.
Exceptions
If a packet contains a factual error we introduced (for example, swapping two territory totals we were given correctly) and we cannot issue a corrected packet within five business days, you may request a full refund of that engagement fee.